Welcome to the AAKAARAM FAQ page.

Here you can find answers to common questions about our marble and stone products, gemstone creations, laboratory testing, custom orders, packaging, shipping, returns and international enquiries.

If you do not find the answer you are looking for, please contact our support team.

About AAKAARAM

What is AAKAARAM?

AAKAARAM is an Indian brand working with marble, natural stone, gemstones and selected lifestyle materials.

Our range includes marble art, stone decor, spiritual products, sculptures, gemstone bracelets, selected accessories and custom-made creations.

Our approach is simple: understand the material, work with it carefully and present the finished product as clearly as possible.

What types of products does AAKAARAM offer?

Our product range may include:

  • Marble art and décor
  • Stone products
  • Spiritual and sacred pieces
  • Idols and sculptures
  • Shivlings
  • Gemstone bracelets
  • Natural stone accessories
  • Home décor products
  • Custom and made-to-order creations

Our collections may continue to expand over time.

Gemstone Products

Are AAKAARAM gemstones natural?

Where a gemstone is described as natural, we aim to ensure that the description is supported by the information available for that product.

Gemstones may also be treated, synthetic, composite or imitation depending on the product. Where such information is known and relevant, we aim to disclose it clearly rather than presenting every stone under a general “natural” claim.

Please check the individual product description and laboratory report, where applicable.

Are your gemstone products lab tested?

For applicable gemstone products, we plan to have the material independently tested through recognised testing laboratories.

Where a product has been tested, relevant test details or a copy of the laboratory report may be shown on the product page, supplied with the order or made available to the customer.

Will every gemstone bracelet come with a lab report?

Where an individual laboratory report is included with a product, this will be mentioned clearly on the product page.

Testing and documentation may vary depending on the product, stone and testing process.

Please refer to the specific product listing for details.

Can I verify the gemstone lab report?

Where verification details are available, the product page or report may include information such as:

  • Laboratory name
  • Report number
  • Test date
  • Product or specimen identification

Customers should rely on the actual findings stated in the laboratory report.

Why does my gemstone look slightly different from the website photo?

Natural gemstones can vary in:

  • Colour
  • Shade
  • Pattern
  • Transparency
  • Inclusions
  • Surface characteristics

These variations can make each piece slightly different.

We aim to use clear photographs and videos so customers can understand the product before ordering.

Do gemstones guarantee health, wealth or luck?

No specific result can be guaranteed.

Gemstones may have traditional, cultural, spiritual or astrological associations, but such beliefs should not be treated as guaranteed medical, financial or personal outcomes.

Marble & Stone Products

Is every marble product identical?

No.

Marble and natural stone may vary naturally in:

  • Veining
  • Colour
  • Grain
  • Pattern
  • Texture
  • Surface markings

Two products made from the same type of marble may still look slightly different.

These natural variations are part of the material.

Are your marble products handmade?

Some products may involve significant handcrafting, while others may use machine-assisted processes for cutting, shaping, polishing or finishing.

Many products may involve a combination of both.

Where relevant, product information will describe the process as accurately as possible.

Can I order a custom marble product?

Yes, selected marble and stone products may be available for custom or made-to-order requirements.

Customisation may include:

  • Size
  • Dimensions
  • Design
  • Material
  • Finish
  • Engraving
  • Sculpture specifications

Please contact us with your requirement, reference image and delivery location for feasibility and quotation.

Can I order large statues or sculptures?

Selected large sculptures, statues and stone products may be available on enquiry.

Large pieces usually require separate discussion regarding:

  • Design
  • Size
  • Material
  • Production timeline
  • Packaging
  • Freight
  • Delivery
  • Installation, where applicable

Sacred & Spiritual Products

Do you sell Shivlings and spiritual idols?

AAKAARAM may offer selected Shivlings, idols, sculptures and other spiritual creations in marble, stone and other suitable materials.

Availability will depend on the current collection.

Can spiritual products be customised?

Selected products may be customised depending on material, size, design and production feasibility.

Please contact us before placing a custom requirement.

Product Information

Are the product images real?

Our goal is to use accurate product photography and videos wherever possible.

Some temporary or illustrative images may be used during product-development or pre-launch stages, but live product listings should clearly represent the product being sold.

As our product photography is completed, we intend to use detailed product images, close-ups, lifestyle images and videos for relevant products.

Will product videos be available?

For many products, we plan to provide videos wherever practical.

Videos may help customers see:

  • Surface finish
  • Colour
  • Carving
  • Veining
  • Gemstone appearance
  • Product movement
  • Size and overall presentation

How can I know the exact size of a product?

Please refer to the dimensions listed on the individual product page.

For custom or large products, dimensions will normally be confirmed before production.

Orders & Payments

How can I place an order?

Orders can be placed through www.aakaaram.com for products available for online purchase.

For custom, bulk, wholesale or special products, you may need to contact us before the order is confirmed.

What payment methods do you accept?

Available payment options will be displayed at checkout.

These may include payment methods such as:

  • UPI
  • Credit/debit cards
  • Net banking
  • Supported payment gateways
  • Cash on Delivery, where available

Payment options may vary by order and location.

Is Cash on Delivery available?

COD may be available for selected products and serviceable locations.

It may not be available for:

  • Custom products
  • Large marble or stone products
  • High-value orders
  • Bulk orders
  • International orders

Selected orders may require partial or full advance payment.

Is my payment information safe?

Payments may be processed through third-party payment gateways.

AAKAARAM does not intend to directly store complete card numbers, CVV details or banking passwords where payments are handled by authorised payment providers.

Shipping & Delivery

Do you deliver across India?

We intend to ship to serviceable PIN codes across India.

Availability may depend on product size, weight, fragility and courier coverage.

How long does delivery take?

Delivery time depends on:

  • Product availability
  • Processing time
  • Delivery location
  • Courier service
  • Product type

Ready-to-ship products and custom products may have different timelines.

Estimated timelines will be shown or communicated where applicable.

How are marble and fragile products packed?

Packaging depends on the size and fragility of the product.

Marble and stone products may use suitable combinations of:

  • Protective wrapping
  • Foam or cushioning
  • Corner protection
  • Inner cartons
  • Heavy-duty outer cartons
  • Wooden packaging or crates where required

Will I be able to see the packaging before ordering?

For selected products, we plan to show packaging images or information so customers have a better understanding of how their order is prepared.

Actual packaging may vary depending on product dimensions and shipping requirements.

Will I receive tracking details?

Where tracking is available, details may be shared through email, SMS, WhatsApp, customer account or the website’s order-tracking facility.

Returns, Damage & Refunds

Can I return a product?

Return eligibility depends on the product and the reason for return.

Eligible standard products may have a return period stated in our Returns & Refunds Policy.

Custom and made-to-order products may have different return conditions.

What if my order arrives damaged?

Please contact us as soon as possible and within the reporting period stated in our Returns & Refunds Policy.

You may be asked to provide:

  • Order number
  • Product photographs
  • Packaging photographs
  • Shipping label
  • Unboxing video, if available

Please retain the original product and packaging until the issue has been reviewed.

Is an unboxing video compulsory?

We strongly recommend recording an unboxing video for fragile, high-value, marble and stone products.

It can help us understand transit damage or missing items.

However, the absence of a video will not automatically remove any statutory rights that may apply.

Are natural veins or gemstone inclusions considered defects?

Usually not.

Natural veins in marble and natural colour, texture or inclusions in gemstones are part of the material.

A significant crack, breakage or material mismatch is different from a normal natural variation and may be reviewed separately.

How long do refunds take?

Once an eligible refund is approved and initiated, processing normally takes the period stated in our Returns & Refunds Policy.

Banks and payment providers may require additional time to reflect the amount.

Custom Orders

How do I request a custom product?

Please contact us through our Contact Us page, email or official WhatsApp number.

For faster assessment, please provide:

  • Product type
  • Approximate dimensions
  • Material preference
  • Quantity
  • Reference image/design
  • Delivery location
  • Required timeline

Can I cancel a custom order?

Once production has started, cancellation may not always be possible.

Custom-order cancellation depends on factors such as:

  • Material procurement
  • Production stage
  • Customisation already completed
  • Laboratory testing already initiated

Please refer to our Returns & Refunds Policy and the terms agreed for the specific order.

Bulk, Wholesale & Business Orders

Do you accept bulk orders?

Yes, selected products may be available for bulk requirements.

These can include:

  • Corporate gifting
  • Retail requirements
  • Wholesale orders
  • Interior projects
  • Spiritual products
  • Marble and stone products
  • Gemstone products

Do you work with retailers and resellers?

We welcome selected wholesale and business enquiries.

Please contact us with the product category, expected quantity and delivery location.

Can interior designers or architects contact AAKAARAM?

Yes.

We welcome enquiries for selected custom marble, stone, décor and project-based requirements.

Feasibility will depend on the design, material, quantity and project specifications.

International & Export Orders

Do you ship internationally?

Selected products may be available for international shipping.

Availability will depend on:

  • Country
  • Product type
  • Weight
  • Dimensions
  • Shipping restrictions
  • Customs requirements

Large marble or stone products may require an individual freight quotation.

Will I need to pay customs duties?

International orders may be subject to import duty, VAT, customs charges or other local fees.

Unless otherwise stated, these destination-country charges are generally the customer’s responsibility.

Do you accept wholesale export enquiries?

Yes, selected products may be available for international wholesale or export requirements.

Please contact us with:

  • Destination country
  • Product requirement
  • Quantity
  • Delivery location
  • Business details, where applicable

Quality & Transparency

How does AAKAARAM check product quality?

Our quality-check process may vary by product but can include checks relating to:

  • Material
  • Dimensions
  • Finish
  • Visible defects
  • Carving
  • Polish
  • Assembly
  • Packaging

Is AAKAARAM ISO certified?

AAKAARAM should only be described as ISO certified once a valid certification has actually been obtained.

If we obtain a recognised ISO certification in the future, the relevant details will be published clearly on the website.

How do I know whether a certification or lab test is genuine?

Where available, we aim to provide verifiable details such as:

  • Certificate/report number
  • Laboratory or certification body
  • Relevant dates
  • Supporting documentation

Customers should rely on the actual certificate or laboratory report rather than general marketing claims.

Product Care

How should I clean marble products?

Care instructions may vary by finish and product.

As a general rule, avoid harsh chemicals and abrasive cleaning materials unless the product care instructions specifically allow them.

Product-specific care information may be provided on the relevant product page.

How should I care for gemstone bracelets?

Avoid unnecessary exposure to:

  • Harsh chemicals
  • Perfume
  • Cleaning agents
  • Excessive moisture
  • Strong impact

Different gemstones may require different care, so always refer to the specific product instructions.

Contact & Support

How can I contact AAKAARAM?

You can contact us through:

Website: www.aakaaram.com
Email: [Support Email]
WhatsApp: [Business Number]

For an existing order, please include your order number.

What if my complaint is not resolved through regular support?

You may escalate the matter using the grievance details provided on our Contact Us / Grievance Redressal page.

Still Have a Question?

If your question is not covered above, please contact the AAKAARAM team.

We will be happy to assist with product information, gemstone test reports, custom requirements, bulk enquiries, shipping or existing orders.

Contact AAKAARAM

Nature gives the material. Aakaaram gives it form.