Last Updated: 01-09-2026
At AAKAARAM, we take care not only in creating and selecting our products, but also in preparing them for safe delivery.
Our products range from gemstone accessories and small décor pieces to marble, stone, sculptures and customised products. Because size, weight, material and fragility can vary significantly from one product to another, shipping methods and timelines may also vary.
This Shipping Policy explains how orders placed through www.aakaaram.com are processed, packed, shipped and delivered.
1. Where We Ship
AAKAARAM currently intends to deliver orders across India to serviceable PIN codes.
We may also accept international orders for selected products and destinations where shipping, customs and product regulations allow.
Availability of domestic or international delivery may depend on:
- Product type
- Weight and dimensions
- Product value
- Fragility
- Delivery location
- Courier availability
- Customs or destination-country requirements
If a product cannot be shipped to your location, we will inform you before dispatch or as soon as reasonably possible after receiving the order.
2. Order Processing Time
Orders are normally processed after payment confirmation and order verification.
Estimated processing time:
Ready-to-Ship Products: [1–3 business days]
Made-to-Order Products: [Insert estimated range]
Customised Products: Timeline communicated before or after order confirmation depending on the requirement.
Large Marble / Stone / Sculpture Orders: Processing time may vary according to size, design, finishing, packaging and transportation requirements.
Processing time is separate from shipping or transit time.
Orders placed on Sundays, public holidays or outside normal business hours may begin processing on the next working day.
3. Estimated Delivery Time Within India
After dispatch, standard domestic orders may generally take approximately:
Metro / Major Cities: [2–5 business days]
Other Serviceable Locations: [4–8 business days]
Remote Areas: Delivery may take longer depending on courier availability.
These timelines are estimates and not guaranteed delivery dates.
Delivery may be affected by:
- Courier delays
- Weather conditions
- Public holidays
- Transport disruptions
- Remote locations
- Incorrect or incomplete addresses
- Local restrictions
- Events beyond our reasonable control
Where tracking is available, customers should refer to the latest courier tracking information for shipment updates.
4. Shipping Charges
Shipping charges may vary depending on:
- Product weight
- Dimensions
- Delivery location
- Packaging requirements
- Shipment value
- Courier service
- Domestic or international destination
For standard products, shipping charges will normally be displayed at checkout where technically possible.
Large, heavy, fragile, made-to-order or custom marble and stone products may require a separate shipping quotation.
Where additional freight approval is required, we will communicate the applicable charges before dispatch.
5. Free Shipping
If AAKAARAM offers free shipping, it will apply only under the conditions specifically mentioned on the website, product page, promotion or checkout page.
Free shipping may be subject to:
- Minimum order value
- Selected products
- Specific delivery locations
- Limited promotional periods
- Weight or size restrictions
Large marble, stone, bulk or special-freight orders may be excluded unless expressly stated otherwise.
6. Packaging
Different materials require different packaging.
Gemstone Products
Gemstone bracelets and accessories may be packed using suitable protective boxes, pouches, cushioning or outer packaging depending on the product.
Where laboratory reports, product information or other documentation are applicable, they may be included with the shipment or provided digitally.
Marble and Stone Products
Marble, stone, sculptures and fragile decorative pieces may require additional protection such as:
- Protective wrapping
- Foam or cushioning
- Product-specific internal support
- Corner protection
- Strong inner cartons
- Heavy-duty outer cartons
- Wooden packaging or crates where required
- Multiple protective packaging layers
The packaging method will depend on the size, value, fragility and transportation method of the product.
Packaging Images
Images shown on our website may represent our usual packaging approach.
Actual packaging material, colour, box design or protective method may vary depending on the product and shipping requirements.
The priority is to prepare the product appropriately for transit.
7. Shipping of Marble, Stone and Fragile Products
Marble and natural stone products require special handling.
For selected heavy or fragile products:
- Standard courier shipping may not be suitable.
- Surface transport, specialised courier, cargo or freight services may be used.
- Additional transit time may apply.
- Delivery may be made to the nearest serviceable location in certain cases.
- Unloading or special handling may not be included unless specifically agreed.
For very large sculptures, architectural pieces or custom installations, shipping arrangements may be discussed individually with the customer.
8. Custom and Made-to-Order Products
Custom and made-to-order products are shipped only after production and applicable quality checks are complete.
Estimated dispatch dates provided for custom work are based on expected production timelines.
Unexpected delays may occasionally occur due to:
- Material availability
- Design revisions
- Carving or production requirements
- Finishing
- Laboratory testing
- Customer approval
- Packaging preparation
If there is a significant delay, we will make reasonable efforts to communicate the revised timeline.
9. Gemstone Laboratory Testing and Dispatch
Where a gemstone product is being independently tested before shipment, dispatch may take place only after the relevant testing process has been completed.
The additional testing time, where applicable, may be mentioned on the product page or communicated to the customer.
Customers ordering products with individual laboratory reports should allow for any additional processing time required for testing and documentation.
10. Order Tracking
Where courier tracking is available, customers may receive tracking information through one or more of the following:
- SMS
- Customer account
- Order tracking page
Tracking information may take some time to become active after the shipment is handed over to the courier.
11. Correct Shipping Information
Customers are responsible for providing complete and accurate delivery information, including:
- Recipient name
- Complete address
- PIN/postal code
- Phone number
- Email address where required
- Landmark where useful
AAKAARAM will not be responsible for delays caused by incorrect, incomplete or outdated delivery information provided by the customer.
If you notice an address error, please contact us as soon as possible.
Once an order has been dispatched, changing the shipping address may not be possible.
12. Failed Delivery Attempts
Courier partners may make one or more delivery attempts depending on their operating policies.
If delivery cannot be completed due to reasons such as:
- Recipient unavailable
- Incorrect address
- Incorrect phone number
- Customer refusal
- Failure to respond to the courier
the shipment may be returned to us.
Re-shipping charges may apply where the failed delivery resulted from incorrect information or customer unavailability.
Any refund for a returned shipment will be handled according to our Returns & Refunds Policy and applicable law.
13. Cash on Delivery Orders
Cash on Delivery may be available only for eligible products, order values and serviceable locations.
COD may not be available for:
- Custom products
- Made-to-order products
- Large marble or stone products
- High-value orders
- Bulk orders
- International orders
- Certain remote locations
AAKAARAM may request partial or full advance payment for selected products before processing or dispatch.
Any such requirement will be communicated to the customer.
14. Partial Shipments
Where an order contains multiple products, we may occasionally ship items separately if:
- Products are stored or produced separately
- One item requires additional processing
- Different shipping methods are more suitable
- Packaging requirements differ
Where possible, customers will be informed if an order is being shipped in multiple consignments.
Separate tracking details may be provided.
15. Damaged Package at Delivery
For marble, stone, sculptures and other fragile items, we strongly recommend inspecting the package carefully at the time of delivery.
If the outer package shows significant visible damage, please photograph it before opening where reasonably possible.
For any damage claim, please retain:
- Outer carton or crate
- Shipping label
- Internal packaging
- Product packaging
- Damaged product
until the issue has been reviewed.
Do not immediately discard the packaging where a transit-damage claim may be required.
16. Unboxing Video for Damage Claims
For fragile, high-value, marble, stone and selected gemstone products, we recommend recording a continuous unboxing video from the time the sealed package is opened until the product is fully visible.
The video may help us:
- Verify transit damage
- Assess the condition of packaging
- Identify missing or incorrect items
- Raise a claim with the courier or logistics provider
However, the absence of an unboxing video will not automatically remove any statutory consumer rights that apply under law.
Other reasonable evidence, including photographs, may also be reviewed.
17. Damaged, Missing or Incorrect Products
If you receive:
- A product damaged during transit
- The wrong product
- A product with missing items
- A materially incorrect order
please contact us within [24/48 hours] of delivery at:
Email: [Support Email]
WhatsApp: [Business Number]
Please provide:
- Order number
- Name
- Description of the issue
- Clear photographs
- Packaging photographs
- Unboxing video, if available
We will review the matter and handle eligible replacement, return or refund requests according to our Returns & Refunds Policy and applicable consumer law.
18. Natural Variation Is Not Transit Damage
Natural materials such as marble, stone and gemstones may contain:
- Veins
- Colour variations
- Inclusions
- Texture variations
- Pattern differences
- Minor natural surface characteristics
These characteristics are generally not considered shipping damage.
Please refer to the product description and our Returns & Refunds Policy for information regarding natural material variations.
19. Delivery Delays
While we work with logistics providers to deliver orders within reasonable timelines, delays may occasionally occur.
Possible causes include:
- Weather
- Natural disasters
- Transport disruptions
- Courier operational issues
- Strikes
- Public holidays
- Customs delays
- Local restrictions
- Incorrect customer details
- Remote-area delivery limitations
AAKAARAM will make reasonable efforts to assist with delayed shipments but cannot directly control courier operations after dispatch.
20. Lost Shipments
If tracking indicates unusual delay or possible loss, please contact us.
We may coordinate with the courier provider to investigate the shipment.
A replacement, refund or other appropriate resolution will be considered after the courier investigation and in accordance with our policies and applicable law.
21. International Shipping
Selected AAKAARAM products may be shipped internationally.
International shipping availability depends on:
- Destination country
- Product type
- Weight and dimensions
- Courier availability
- Export restrictions
- Customs requirements
- Product-specific regulations
Shipping rates may be calculated at checkout or quoted separately.
Large marble, stone or custom products may require individual freight quotations.
India has specific customs procedures for courier exports, and different procedures can apply depending on the goods and export mode.
22. International Customs, Duties and Taxes
International shipments may be subject to import duties, VAT, customs duties, brokerage fees or other destination-country charges.
Unless expressly stated otherwise during checkout or in a written quotation, these destination-country charges are the responsibility of the recipient/customer.
Customs authorities in the destination country determine whether duties, taxes or other charges apply.
AAKAARAM does not control charges imposed by foreign customs authorities.
Customers should check applicable local requirements before ordering where necessary.
23. Customs Clearance
International customers are responsible for providing any information or documentation reasonably required by the courier or customs authority for delivery.
A shipment may be delayed if:
- Customs requires additional documents
- Import duties remain unpaid
- Customer identification is required
- Goods require further inspection
- Local import restrictions apply
AAKAARAM will provide reasonable shipping/export documentation within the scope of the transaction but cannot guarantee the time taken by destination-country customs authorities.
24. International Delivery Timelines
International delivery timelines vary significantly by destination, shipping service, customs clearance and product type.
An estimated delivery range may be displayed at checkout or provided with a quotation.
Such timelines are estimates unless expressly stated otherwise.
Customs delays are not included in standard courier transit estimates.
25. Remote Area and Special Delivery Charges
Some domestic and international destinations may attract additional remote-area, oversized-product or special-handling charges.
If such charges cannot be calculated automatically at checkout, we may contact the customer before dispatch.
The order will not be subject to unexpected additional shipping charges from AAKAARAM without communication with the customer.
26. Large and Oversized Orders
For large marble sculptures, statues, décor projects or bulk shipments, normal parcel courier services may not be appropriate.
Such orders may require:
- Freight transportation
- Wooden crates
- Palletisation
- Special loading
- Commercial transport
- Cargo handling
Shipping arrangements and charges for these orders may be agreed separately.
Customers should confirm whether unloading, local transport or installation is included before placing such orders.
Unless expressly stated, these services should not be assumed to be included.
27. Installation
Standard shipping does not include installation unless specifically mentioned on the product page or agreed in writing.
For large sculptures, décor, architectural pieces or other installation-based projects, installation terms and charges may be quoted separately.
28. Order Changes and Cancellation Before Dispatch
If you need to change or cancel an order, contact us as soon as possible.
Changes cannot be guaranteed once:
- Processing has started
- Customisation has begun
- Laboratory testing has been initiated specifically for the order
- Packaging is complete
- Shipping documents have been generated
- The parcel has been handed to the courier
Cancellation eligibility will be governed by our Cancellation and Returns & Refunds Policy.
29. Delivery Confirmation
A shipment may be treated as delivered when the logistics provider records successful delivery to:
- The customer
- An authorised recipient
- A person available at the delivery address
- A location accepted by the customer or courier under applicable delivery practices
If tracking shows delivered but you have not received the parcel, please contact us promptly so that we can assist with an investigation.
30. Changes to This Shipping Policy
AAKAARAM may update this Shipping Policy as our:
- Delivery network
- Shipping partners
- Product range
- International markets
- Packaging methods
- Business operations
change.
The updated policy will be published on this page with a revised Last Updated date.
31. Contact Us
For questions related to shipping, tracking or delivery, please contact:
AAKAARAM
Operated by: [Legal Business Name]
Address: [Business Address]
Email: [Support Email]
Phone / WhatsApp: [Business Number]
Website: www.aakaaram.com
Please keep your order number available when contacting us regarding an existing shipment.