Last Updated: 01-09-2026
Welcome to AAKAARAM.
These Terms & Conditions govern your access to and use of www.aakaaram.com, including browsing the website, creating an account, purchasing products, submitting enquiries, requesting custom work, or using any other services made available through the website.
By accessing or using this website, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies displayed on the website.
If you do not agree with these terms, please do not use the website.
1. About AAKAARAM
AAKAARAM is a brand offering marble art, stone décor, spiritual products, sculptures, gemstone products, selected lifestyle products, custom work, bulk orders and related products.
The website is operated by:
Legal Business Name: [Partnership Firm Legal Name]
Brand Name: AAKAARAM
Business Address: [Full Business Address]
Email: [Support Email]
Phone / WhatsApp: [Business Number]
GSTIN: [GSTIN, if applicable]
2. Eligibility to Use the Website
By placing an order or entering into a transaction through this website, you confirm that you are legally capable of entering into a binding contract under applicable law.
If you are using the website on behalf of a company, firm or other organisation, you confirm that you are authorised to act on its behalf.
3. Product Information
We make reasonable efforts to provide clear and accurate product information, including descriptions, photographs, videos, dimensions, materials, prices and other relevant details.
However, products made from natural materials may have characteristics that vary from piece to piece.
These may include differences in:
- Colour
- Tone
- Grain
- Veining
- Texture
- Pattern
- Transparency
- Natural inclusions
- Surface markings
- Shape or minor dimensional variation
Such natural variations may not necessarily be considered defects.
Customers should review the product description, specifications and photographs carefully before placing an order.
4. Marble and Natural Stone Products
Marble and natural stone are naturally occurring materials.
Variations in veins, colour, texture and surface pattern may occur even within products made from the same type of stone.
Photographs shown on the website are intended to represent the product as accurately as reasonably possible, but the product delivered may not be visually identical to the photographed sample where natural material variation exists.
Handcrafted products may also show minor variations resulting from the making and finishing process.
5. Gemstone Products
AAKAARAM aims to provide accurate information about the gemstones and materials used in its products.
Gemstones may naturally vary in colour, pattern, clarity, inclusions, transparency, size and appearance.
Where a gemstone product has been independently tested, relevant testing information or a report may be displayed on the product page, supplied with the product, or otherwise made available to the customer.
A laboratory report applies only to the specimen or product identified in that particular report unless expressly stated otherwise.
Customers should rely on the actual test report rather than general marketing descriptions when interpreting laboratory findings.
AAKAARAM will endeavour to distinguish natural, treated, synthetic, imitation or other materials where such information is known and relevant.
6. Laboratory Testing
Where applicable, gemstone products may be submitted to recognised or accredited testing laboratories for identification or other testing.
Where a report is provided:
- The report is issued by the relevant laboratory.
- AAKAARAM does not alter laboratory findings.
- Laboratory terminology should be interpreted according to the report itself.
- A report should not be treated as a guarantee of investment value, resale value or future market price.
- Testing scope may differ between laboratories and products.
The name of the laboratory, report number or other verification information may be provided where applicable.
7. Product Images and Videos
We may use photographs, close-up images, lifestyle images, 360-degree views and videos to help customers understand a product.
Lighting conditions, camera settings, screens and display settings may affect how colours appear.
Videos and photographs are intended to provide a better representation of the product but should not be interpreted as eliminating the natural variations that may exist in marble, stone or gemstones.
Where exact dimensions are important, customers should refer to the written product specifications.
8. Pricing
Product prices displayed on the website are shown in the applicable currency and may include or exclude taxes depending on the website configuration and legal requirements.
Any applicable shipping charges, taxes, duties or other charges will be displayed or communicated where reasonably possible before completion of the order.
Prices may change without prior notice.
A price change will not normally affect an order that has already been accepted and paid for, except where an obvious pricing, technical or system error has occurred.
9. Pricing and Listing Errors
Although we take reasonable care when listing products, errors may occasionally occur in:
- Price
- Description
- Availability
- Dimensions
- Images
- Discounts
- Shipping charges
- Product specifications
If an obvious error is identified after an order has been placed, we may contact you before processing the order.
Where appropriate, you may be given the option to proceed with the corrected information or receive a cancellation and refund.
10. Orders
Placing an order through the website does not necessarily mean that the order has been finally accepted.
An order may be subject to:
- Successful payment
- Product availability
- Verification of information
- Shipping feasibility
- Fraud or security checks
- Confirmation of custom requirements where applicable
We reserve the right to decline or cancel an order where there is a legitimate reason to do so.
If a prepaid order is cancelled by us and payment has already been received, the applicable amount will be refunded according to the payment method and our refund process.
11. Payment
We may accept payment through one or more methods displayed during checkout, such as:
- UPI
- Credit or debit cards
- Net banking
- Payment gateways
- Wallets
- Cash on Delivery, where available
- Other approved payment methods
Payment services may be provided by third-party payment providers.
Customers are responsible for providing correct billing and payment information.
AAKAARAM does not guarantee that every payment method will be available for every product, location or order.
12. Cash on Delivery
Cash on Delivery may be offered only for eligible products and locations.
We may restrict COD for:
- High-value orders
- Custom-made products
- Certain marble or fragile products
- Bulk orders
- International orders
- Locations with limited courier coverage
We may also require partial advance payment for selected orders where communicated before order confirmation.
13. Custom and Made-to-Order Products
Certain AAKAARAM products may be created according to customer requirements.
Customisation may include:
- Size
- Dimensions
- Material
- Design
- Colour or finish
- Engraving
- Personalisation
- Gemstone selection
- Sculpture specifications
- Other agreed requirements
Custom production normally begins only after the design/specifications and applicable payment terms have been confirmed.
Customers are responsible for carefully checking names, spelling, measurements, artwork, photographs and other customisation details supplied to us.
Once production has started, changes or cancellations may not always be possible.
Return, replacement and cancellation eligibility for customised or made-to-order products will be governed by our Returns & Refunds Policy and applicable law.
14. Custom Design References
Customers may submit photographs, artwork, designs or reference images for custom products.
By submitting such material, you confirm that you have the right or permission to use it for the requested purpose.
You must not submit material that infringes another person’s intellectual property, privacy or other legal rights.
AAKAARAM may decline any custom request that appears unlawful, inappropriate, technically impractical or inconsistent with our business policies.
15. Bulk, Wholesale and Business Orders
Bulk, wholesale, corporate gifting, interior-project and business orders may be subject to separately agreed terms relating to:
- Minimum quantity
- Pricing
- Samples
- Production timelines
- Packaging
- Payment schedule
- Shipping
- Customisation
- Taxes
- Inspection
- Cancellation
Where separate written commercial terms are agreed for such an order, those terms will apply to the extent they differ from these general website Terms & Conditions.
16. International and Export Orders
AAKAARAM may accept orders from customers outside India where shipping and legal requirements permit.
International customers are responsible for providing accurate delivery and customs-related information.
Depending on the destination, an order may be subject to:
- Import duties
- Customs duties
- VAT or local taxes
- Brokerage charges
- Customs processing charges
- Destination-country regulations
Unless expressly stated otherwise at checkout or in writing, such destination-country charges are the responsibility of the customer.
International delivery times may also be affected by customs clearance and processes outside our direct control.
17. Shipping and Delivery
Shipping times shown on the website are estimates unless expressly guaranteed.
Delivery may be affected by circumstances including:
- Courier delays
- Weather
- Public holidays
- Remote delivery locations
- Customs clearance
- Natural disasters
- Transport interruptions
- Incorrect customer information
- Other circumstances beyond our reasonable control
Detailed shipping terms are provided in our Shipping Policy, which forms part of these Terms.
18. Packaging
Packaging methods may vary according to the product.
Marble, stone, sculptures, gemstones and fragile products may require different protective materials and packaging methods.
Images of packaging shown on the website are illustrative unless the product page specifically states that a particular box, pouch or packaging item is included.
Packaging designs and materials may be modified without changing the core product ordered.
19. Inspection on Delivery
Customers should inspect the package and product as soon as reasonably possible after delivery.
If the product arrives visibly damaged, incorrect or materially different from the order, please contact us within the period specified in our Returns & Refunds Policy.
For damage claims, we may request photographs or an unboxing video showing:
- Outer packaging
- Shipping label
- Internal packaging
- Product condition
- Damaged area
This information helps us assess the issue and raise claims with logistics partners where appropriate.
20. Returns, Replacements and Refunds
Returns, replacements, cancellations and refunds are governed by our separate Returns & Refunds Policy.
Eligibility may vary according to factors such as:
- Product condition
- Type of product
- Whether the product was customised
- Damage in transit
- Incorrect item supplied
- Hygiene or use considerations where applicable
- Applicable consumer law
Nothing in these Terms is intended to remove any consumer right that cannot legally be excluded.
21. Product Availability
Products may be available in limited quantities.
A product appearing on the website does not guarantee permanent availability.
We may:
- Discontinue products
- Change materials or finishes
- Update designs
- Change packaging
- Limit order quantity
- Temporarily suspend sales
without prior notice where reasonably required.
22. Product Care
Natural stone, marble and gemstone products may require specific care.
Customers should follow any care instructions supplied with the product or published on the website.
Damage caused by improper handling, unsuitable chemicals, impact, excessive moisture, extreme temperature or failure to follow care instructions may not qualify as a manufacturing defect.
23. Intellectual Property
Unless otherwise stated, the content of the AAKAARAM website, including its:
- Brand name
- Logo
- Product photographs
- Videos
- Graphics
- Website design
- Written content
- Product descriptions
- Packaging designs
- Original artwork
- Original product designs
is owned by or lawfully used by AAKAARAM and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, commercially exploit, modify or use our protected content without appropriate permission.
24. AAKAARAM Brand and Trademark
The AAKAARAM name, logo and associated brand elements may be trademarks or other proprietary identifiers of the business.
Nothing on this website grants any licence or permission to use these identifiers without prior written authorisation.
25. Acceptable Use of the Website
You must not use the website to:
- Commit fraud
- Attempt unauthorised access
- Introduce malicious software
- Interfere with website functionality
- Scrape or extract data unlawfully
- Misuse payment systems
- Place fraudulent orders
- Infringe intellectual-property rights
- Submit unlawful content
- Impersonate another person or business
We may restrict access or cancel transactions where misuse is reasonably suspected.
26. Accounts and Passwords
If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.
You should notify us promptly if you believe your account has been accessed without permission.
You are responsible for ensuring that account and contact information provided to us remains accurate.
27. Third-Party Services
The website may rely on third-party services including:
- Payment gateways
- Courier providers
- Analytics platforms
- Hosting providers
- Social networks
- Mapping services
- Plugins
- External websites
AAKAARAM does not control all aspects of third-party services and cannot guarantee their uninterrupted availability.
Third-party services may also be subject to their own terms and policies.
28. Website Availability
We aim to keep the website accessible and functional but cannot guarantee uninterrupted or error-free availability.
The website may occasionally be unavailable due to:
- Maintenance
- Updates
- Hosting issues
- Security incidents
- Technical failures
- Third-party service interruptions
We may modify, suspend or discontinue website features where reasonably necessary.
29. Disclaimer Regarding Gemstone Beliefs
Gemstones are sometimes associated with traditional, cultural, spiritual or astrological beliefs.
Unless expressly supported by appropriate evidence and legally permissible, information relating to such beliefs should not be interpreted as a medical, scientific, financial or guaranteed outcome.
AAKAARAM does not guarantee that wearing, owning or using a gemstone will produce specific results relating to health, wealth, relationships, career, luck or other personal outcomes.
Customers should make purchasing decisions based on their own preferences and, where relevant, seek appropriate professional advice.
30. Limitation of Liability
To the maximum extent permitted by applicable law, AAKAARAM will not be responsible for indirect, incidental or consequential losses arising solely from use of the website or products where such liability can legally be limited.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable consumer rights.
31. Indemnity
To the extent permitted by applicable law, users may be responsible for losses or claims resulting from their unlawful use of the website, infringement of third-party rights, fraudulent activity, or breach of these Terms.
32. Force Majeure
AAKAARAM will not be responsible for delays or failure to perform obligations where caused by events reasonably beyond our control.
Such events may include natural disasters, extreme weather, strikes, transportation disruption, governmental restrictions, war, civil disturbance, epidemic or pandemic events, internet outages or other significant disruptions.
33. Changes to These Terms
We may revise these Terms & Conditions where our products, operations, website, policies or applicable requirements change.
Updated terms will be posted on this page with a revised Last Updated date.
Orders already accepted will generally remain subject to the terms applicable when the order was placed, except where a change is required by law.
34. Governing Law
These Terms & Conditions are governed by the laws of India.
Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, disputes relating to these Terms or transactions with AAKAARAM will be subject to the competent courts at [City, State, India].
Nothing in this clause is intended to restrict statutory rights or remedies available to consumers under applicable law.
35. Grievance and Customer Support
For questions, complaints or grievances relating to an order, product or use of the website, please contact:
Grievance Officer / Customer Support: [Name]
AAKAARAM
Operated by: [Legal Business Name]
Address: [Full Business Address]
Email: [Grievance / Support Email]
Phone / WhatsApp: [Business Number]
We will endeavour to acknowledge and address genuine customer grievances in accordance with applicable requirements.
36. Contact Us
If you have any questions about these Terms & Conditions, contact:
AAKAARAM
Website: www.aakaaram.com
Email: [Support Email]
Phone / WhatsApp: [Business Number]
Business Address: [Full Business Address]
By continuing to use the AAKAARAM website or placing an order, you acknowledge that you have had the opportunity to review these Terms & Conditions together with the applicable policies available on the website.